OUR ANSWERS TO YOUR QUESTIONS
I. CREATION AND MANUFACTURING PROCESS
Each garments is designed in ABAL FASHIONART through the jointly work of the co-founders, Alessandro and Debora, each with their artistic sensibility, merging paintings and fashion creations.
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Your garment is sewn and manufactured by small tailoring workshops to reflect an artisan work. Fabrics are Italian and of high quality.
II. Purchase Process
Delivery time from order placement is 5-7 days.
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In case the garments you selected is out of stock, you can write us by chat or by email shop@abalfashionart.com and we will inform you as soon it will be available again.
III. Payment
We accept all major debit and credit cards such as Visa, MasterCard, American Express and other payments methods such as PayPal.
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During the checkout process, the supported payment methods are displayed on screen. Your bank account will be debited as soon as your order is validated on our eshop.
We invite you to try other means of payment. Don’t hesitate to write to us on chat or by email at shop@abalfashionart.com if the problem persists
IV. Shipping
We ship internationally. During your purchased process, you will select your shipping country.
We offer free shipping in Italy.
For UK, Switzerland are applied customs duties.
In case you don’t find your country, contact us by chat or by email shop@abalfashionart.com
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| WEIGHT | ITALY | ZONE 1 | ZONE 2 |
| 0-3 kg | FREE | 10 | 15 |
| 4-5 kg | FREE | 15 | 20 |
Zone 1: France, Germany, Luxembourg, Belgium, Netherlands, Austria, UK, Ireland, Spain, Portugal, Canarias, Greece
Zone 2: Switzerland, Sweden, Norway, Denmark, Poland, Hungary, Finland, Czech Republic, Romania, Bulgaria
* Price in EUR
** UK and Switzerland will have additional custom duties
V. Returns
We try to minimise returns by doing our best to give the customer all the necessary information and support to make the right purchase. During your purchasing you have at your disposal our customer service in English-Italian-Spanish to help you. Returns are a misuse of costs, time and have an environmental impact due to the additional transport. For this reason, we suggest you contact us by chat or email shop@abalfashionart.com if you have any questions during your purchasing process. However, we are always ready to accept your request of return.
You can request a return by email to shop@abalfashionart.com within 14 calendar days from the date you receive the product. Our customer service will reply within 48 hours to follow up your request. The transport costs for return will be borne by ABAL FashionArt.
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The product must be returned intact, new, unused, with the original box and packaging, with the original tag not removed. Once the return has been received, we will verify if it is in its original condition. Returns of visibly used or damaged products will not be accepted. If the return is not accepted, the product will be returned to the customer with shipping costs at their expense. If the return is accepted, we will proceed with the refund to the customer within 4 working days.
